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Rewards FAQs
How do I sign up for the rewards program?
You can join by creating an account on our website, which will automatically make you a member of Encore Rewards.
How do I earn points?
You earn points for every purchase made while logged into your account. Certain products, promotions, or seasonal events may offer bonus points.
How do I redeem my points?
On your Account Page or the Rewards Page, you can spend your points to get money off your order or free products. A pop-up should appear where you can copy your coupon code or automatically clip it to your cart. The final discounts should appear in the checkout page.
How much are my points worth?
Typically, 100 points = $1 in rewards, but this can vary by promotion.
Can I use points and other discounts together?
In most cases, yes. However, certain promotional discounts may not be combined with rewards points. Check the specific promotion’s terms.
Do my points ever expire?
No, your points never expire! But your Membership Tiers will be re-evaluated each calendar year based on your previous year's spending.
How does tier renewal and expiration work from year to year?
Your tier status is evaluated annually. For example, if you earn a higher tier in 2024, you’ll begin 2025 at that same tier level. However, throughout 2025, you must meet the required spending threshold to maintain that tier for the following year. If you don’t reach the necessary spending amount, your tier level will be adjusted.
What if I made a purchase but didn’t see my points added?
Points usually appear within 48 hours of completing your purchase. If they’re still missing, contact our customer support team for assistance.
What happens to my points if I return an item?
Points earned from that purchase will be deducted from your balance. If the return causes your balance to go negative, future earnings will offset it.
Will I get my redeemed points back if I return an order paid with points?
Yes, any points used toward the returned purchase will generally be credited back to your account.